Terms & Conditions

GENERAL TERMS AND CONDITIONS

Last Updated: 7 October 2024

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

These Terms and Conditions (the “Terms and Conditions” or these “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and HARBA L.L.C-FZ. and its affiliated entities (collectively referred to hereafter as “Aerolink”) and govern your use of our products, services, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”). The following Terms and Conditions are provided on the website https://www.getaerolink.com. Aerolink may accept variant clauses only in the case of an explicit written agreement.

This section defines various categories of individuals and entities who interact with Aerolink's services, platforms, and applications. Understanding these roles is crucial for interpreting the rights, obligations, and conditions described in these Terms and Conditions:

  • End Users: Individuals who use and interact directly with Services via their Aerolink account for their personal use.

  • Business Users: Aerolink provides services to entities (“Business Users”) who directly and indirectly provide us with End Customer’s personal information in connection with those Business Users’ own business and activities.

  • End Customers: Individuals who receive services ordered by other Aerolink account owners, for example, when you do business with, or otherwise transact with a Business User.

  • Job applicants: Individuals who submit a job application to Aerolink.

The term "Customer" as used throughout this document will refer to any individual or entity engaging with Aerolink's services, including End Users, Business Users, and End Customers, as applicable based on the context of the usage. This broad definition ensures that our Terms encompasses all interactions with our services, providing a clear and comprehensive understanding of the rights and responsibilities of all parties involved.

 

 

CUSTOMER ACKNOWLEDGEMENT: By clicking on the “I AGREE” or similar button, registering for an account, downloading the App or any App upgrades, using the App on Customer’s mobile device, or accessing or using the Services, Customer is indicating that they have read, understand and agree to be bound by these Terms of Service, whether or not Customer has registered with the Site or the App. If Customer does not agree to these Terms of Service, then Customer has no right to access or use the Services.

These Terms of Service are effective as of the date Customer first clicks “I agree” (or similar button or checkbox) or use or access the Services, whichever is earlier. If Customer accepts or agrees to these Terms of Service on behalf of its employer or another legal entity, Customer represents and warrants that (i) Customer has full legal authority to bind its employer or such entity to these Terms of Services; (ii) Customer has read and understands these Terms of Service; and (iii) Customer agrees to these Terms of Service on behalf of the party that Customer represents. In such event, “Customer” will refer and apply to Customer’s employer or such other legal entity.

Any personal data Customer submits to Aerolink or which Aerolink collects about Customer is governed by its Privacy Policy (“Privacy Policy”), available at https://www.getaerolink.com/privacy-policy. Customer acknowledges that by using the Services, Customer has reviewed the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms of Service and together form and are hereinafter referred to as this “Agreement.”

 

 

PLEASE NOTE: THIS AGREEMENT GOVERNS HOW DISPUTES BETWEEN CUSTOMER AND Aerolink CAN BE RESOLVED. IT CONTAINS A BINDING AND FINAL ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 20). PLEASE READ CAREFULLY AS IT AFFECTS CUSTOMER’S LEGAL RIGHTS, INCLUDING, IF APPLICABLE, CUSTOMER’S RIGHT TO OPT OUT OF ARBITRATION.

2. DESCRIPTION OF SERVICES

2.1. USING THE SERVICES

Aerolink is a global eSIM store making international connectivity more accessible via eSIM technology. Aerolink offers travelers data, voice, and text packs in many countries, reducing the need for physical SIM cards. Aerolink’s services include offering a variety of eSIM data, voice, and text packs from around the world, which can be purchased and used immediately on any eSIM-compatible device, allowing seamless connectivity.

Customer must register with Aerolink and create an account to use the Services (an “Account”) and as part of that process Customer will be requested to provide certain information, including without limitation Customer’s name, full address, phone number, and email address. By using the Services, Customer agrees to provide true, accurate, current, and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current, and complete. Customer is the sole authorized user of Customer’s Account. Customer is responsible for maintaining the confidentiality of any log-in, password, and Account number provided by Customer or given to Customer by Aerolink for accessing the Services. Customer is solely and fully responsible for all activities that occur under Customer’s password or Account, even if not authorized by Customer. Aerolink has no control over the use of any user’s Account and expressly disclaims any liability derived therefrom. Should Customer suspect that any unauthorized party may be using Customer’s password or Account or Customer suspects any other breach of security, Customer agrees to contact Aerolink immediately.

The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account Aerolink provides to the Account Owner in connection with the Services; provided, however, that if Customer is signing up for the Services on behalf of Customer’s employer, Customer’s employer shall be the Account Owner. As the Account Owner, Customer is solely responsible for complying with these Terms of Service and only Customer is entitled to all benefits accruing thereto. Customer’s Account is not transferable to any other person or account. Customers must immediately notify Aerolink of any unauthorized use of Customer’s password or identification or any other breach or threatened breach of Aerolink’s security or the security of Customer’s Account.

 

 

2.2. REGISTRATION FOR USING AEROLINK SERVICES

All customers, including End Users, Business Users, End Customers, and Job applicants as defined in Section 1, must accept the General Terms and Conditions to utilize Aerolink services. During the registration process, the following information must be provided:

  • For End Users: Personal information such as First Name, Last Name, and Email address is required for direct interactions and transactions on the Aerolink website (https://www.getaerolink.com) or via the Aerolink App.

  • For Business Users: Additional information is necessary to accommodate the unique needs of businesses. This includes Company Name, Company Address, Company Users' email addresses, Company Website, Region, Industry, Phone Number, relevant contacts, and other relevant details. This information helps in tailoring our services to better suit the operational requirements and service delivery to their End Customers.

  • For End Customers: When services are ordered by another Aerolink account owner, such as a Business User, the necessary information to facilitate this transaction is handled by the initiating party. Business Users are responsible for ensuring that the personal information of End Customers is collected in compliance with applicable data protection regulations.

In instances where Aerolink services are provided through intermediaries (e.g., hotels or travel agencies), the intermediary may provide the required registration information on behalf of the Customer.

To adapt to evolving service requirements and enhance user experience, Aerolink reserves the right to collect additional information from all categories of customers as deemed necessary. This collection of additional information will be conducted in a manner that respects privacy and complies with data protection laws, without necessitating further changes to these Terms and Conditions. Customers will be informed accordingly about the collection of any such additional information through our standard communication channels.

 

 

2.3. AEROLINK ENGAGEMENTS

Aerolink shall use reasonable endeavors to provide Customer quality service. However, Aerolink does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

 

 

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by Aerolink, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged. When the Customer breaches its obligations under Sec. 2.4, Aerolink may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

 

 

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin; the Customer must check the list of eSIM-compatible devices provided at the checkout. By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between Aerolink and the Customer begins upon completing the order on the Aerolink website (https://www.getaerolink.com, including any subdomains associated with Aerolink), via the Aerolink app, through our APIs, on the Partner Platform, or via any other product provided by Aerolink that allows customers to make an order.

  • Activation: The activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.

  • Termination for End Users: The contract will be terminated for End Users if they do not have an active data package or have deleted the eSIM from the target device.

  • Termination for Business Users: The termination of the contract is subject to the terms of any specific agreement signed between the Business User and Aerolink, or their active status on the Partner Platform. For Business Users with such agreements or active platform participation, the contract remains in effect even in the absence of an active data package or if an eSIM is deleted from a device, reflecting the ongoing partnership and commitments between Aerolink and the Business User.

 

 

4. CHARGES AND PAYMENT

Payment and any other expenses must be paid through the third-party payment processing system (the “PSP”) as indicated on the Services. Customer may be required to register with the PSP, agree to terms of service of the PSP, provide payment details to the PSP and go through a vetting process at the request of the PSP to set up an account with the PSP (the “PSP Services Agreement”). By accepting these Terms of Service, Customer agrees that they have downloaded or printed, and reviewed and agreed to, the PSP Services Agreement. Please note that Aerolink is not a party to the PSP Services Agreement and that Customer, the PSP, and any other parties listed in the PSP Services Agreement are the parties to the PSP Services Agreement, and that Aerolink has no obligations, responsibility, or liability to any user or any other party under the PSP Services Agreement.

  • Prices and Fees: All prices and fees displayed on the Services are exclusive of applicable federal, provincial, state, local, or other governmental sales, goods and services, or other taxes, fees, or charges now in force or enacted in the future (“Taxes”) unless otherwise explicitly stated. Any applicable Taxes are based on the rates applicable to the billing address provided, and will be calculated at the time a transaction is charged to the Account.

4.1. PAYMENT CONDITIONS

Aerolink offers various payment methods for its services, including but not limited to Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay.

  • Currency: The currency of payment is in US Dollars ($) and may include various other currencies, with the currency of payment being determined during the transaction.

  • Transaction Security: The credit card transaction will be processed and secured by Aerolink-approved payment service providers, including but not limited to PayPal (https://paypal.com) and Stripe (https://stripe.com), and additional providers chosen by Aerolink for each transaction.

4.2. AUTOMATIC RENEWALS FOR END USERS

In addition to our existing payment options, Aerolink offers continuous access to our services without the need for manual renewal. This model is intended for End Users seeking uninterrupted service and convenience.

  • Automatic Charges: Under this model, renewal fees will be charged automatically to the End User's preferred payment method when their data consumption drops below a certain threshold at the beginning of each billing cycle.

  • Cancellation Policy: End Users can cancel their renewal at any time. Cancellation will take effect at the end of the current billing cycle, allowing users to continue accessing the service until the cycle concludes. To cancel, users can manage their settings directly within their Aerolink account or contact our support team for assistance.

4.3. INVOICING

Aerolink implements a systematic approach to billing Business Users for the utilization of Aerolink Credits, which are employed for the acquisition of eSIMs, top-ups, and other Aerolink products and services via the Partner Platform. This process is designed to ensure clarity and accountability in the financial transactions between Aerolink and its Business Users.

  • Issuance of Invoices: Aerolink issues invoices to Business Users detailing the Aerolink Credits consumed for purchasing eSIM and top-up packages within a specified billing period. These invoices provide a comprehensive breakdown of charges incurred, enabling Business Users to track and manage their expenses effectively.

  • Payment Obligations: Upon receipt of an invoice, Customers are required to fulfill their payment obligations within the deadlines stipulated on the invoice. It is imperative for Business Users to adhere to these time frames to ensure uninterrupted access to Aerolink services and maintain a positive standing within the Aerolink Partner Platform.

 

 

Consequences of Late Payment:

  • Service Suspension: In the event that a Business User fails to settle an invoice within the specified time frame, Aerolink reserves the right to temporarily suspend the provision of services until full payment is received. This measure is taken to ensure the sustainability of our service offerings and the fairness of our billing system.

  • Interest and Damages: Additionally, Aerolink may impose interest on overdue amounts at a rate specified in the invoice or as allowed by law. Business Users may also be liable for any damages or additional costs incurred by Aerolink as a result of late payment. This includes, but is not limited to, administrative costs and legal fees associated with the recovery of debts.

Invoices are predominantly issued in USD. However, Aerolink reserves the right to issue invoices in other currencies as deemed necessary or as mutually agreed upon with the Business User.

 

 

4.4. PREPAID TRANSACTIONS FOR BUSINESS USERS

Business Users engage in a unique transaction process on the Aerolink platform, centered around the purchase of Aerolink Credits. These credits serve as the currency within the platform, enabling Business Users to procure eSIMs and top-up services tailored to their operational needs. Business Users may also choose to use credit or debit cards for purchases made on the Partner Platform.

  • Purchasing Aerolink Credits: The initial step for Business Users is to acquire Aerolink Credits. This process is designed to be straightforward and flexible, offering various payment methods to suit different business requirements. These methods include, but are not limited to, credit/debit cards, bank transfers, and electronic payment solutions, ensuring a wide range of options to accommodate the diverse financial preferences of our business clientele.

  • Utilizing Aerolink Credits: Once Aerolink Credits are added to their account, Business Users can seamlessly use these credits to purchase eSIMs, top-ups, and other Aerolink products and services. By operating on a credit-based system, Business Users can plan and allocate their spending on telecommunications services according to their specific business cycles and demands.

For further details on purchasing and utilizing Aerolink Credits, or to explore the most suitable payment methods for your business, we encourage Business Users to visit the Aerolink Partner Platform or contact our dedicated support team.

 

 

4.5. POSTPAID TRANSACTIONS FOR BUSINESS USERS

Postpaid transactions represent a flexible payment model tailored for Business Users, offering the convenience of receiving eSIM and top-up packages prior to payment. This approach aligns with the needs of businesses seeking operational flexibility and efficiency in managing their connectivity solutions.

  • Credit Limit System: To support this model, Aerolink may implement a credit limit system. This system authorizes Business Users to utilize credit for purchasing eSIMs, top-ups, and other Aerolink products and services to a predetermined amount. The setting of these credit limits can be determined unilaterally by Aerolink or negotiated with the Business User, depending on the agreement's terms. This feature is designed to offer businesses a manageable and scalable way to meet their connectivity needs without immediate financial outlay.

  • Eligibility Criteria: It is important to note that not all Business Users automatically qualify for postpaid payment options. Aerolink reserves the right to select eligible customers based on various criteria, ensuring that this payment model aligns with the business practices and risk management policies of both parties. Criteria for eligibility may include, but are not limited to, the Business User's transaction history, creditworthiness, and the duration of the business relationship with Aerolink.

By offering postpaid transactions, Aerolink aims to provide a high degree of flexibility and trust to its Business Users, allowing them to prioritize their operational requirements while managing payments in a manner that suits their financial workflows.

 

 

5. DELIVERY

  • For End Users: End Users will see the purchased eSIM under the "My eSIMs" tab on the Aerolink website (https://www.getaerolink.com) and/or the Aerolink app. The Customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be available only on the user's Aerolink account.

  • For Business Users: Business Users will have their eSIMs displayed within the Partner Platform, facilitating the management and deployment of eSIMs and top-up packages, tailored to the business's unique requirements.

Recognizing the diverse needs of our Customers, Aerolink delivers its products and services through various methods, depending on the chosen integration and the specific products and services utilized.

 

 

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM-replacement if the Customer is unable to use the Services due to an error or omission by Aerolink. A refund request must be made within thirty (30) days following the date of purchase; provided that Aerolink shall have no obligation to issue such refund if Aerolink is able to resolve the Customer’s inability to use the Services within 10 days following Customer having given Aerolink notice of the issue. Customer agrees to cooperate with Aerolink’s efforts to resolve such issues and acknowledges that Aerolink shall have no obligation to issue any refund if Customer fails or refuses to do so. For purposes of clarity, each data package provided by Aerolink has its own validity period and no refund will be offered for the remaining data when such validity period expires.

 

 

Notwithstanding the foregoing, the following terms shall apply:

  • Compensation: No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the Customer's Aerolink eSIM account.

  • Fraudulent Purchases: Aerolink reserves the right to refuse any form of refund if there is evidence of abuse, violation of Aerolink’s Terms and Conditions, or any fraudulent activity connected with using Aerolink products and services.

  • Unauthorized Purchases: Customer shall notify Aerolink immediately of any suspected unauthorized purchases. The case will be subject to investigation and approval by Aerolink before processing any refund. Aerolink reserves the right to suspend any account associated with fraudulent activity.

  • Accidental Purchases: Once Customer installs the eSIM, it will be considered used. No refunds will be offered after installation other than as expressly set forth in these terms.

  • Incorrect Charges: If the Customer reasonably and in good faith disputes a charge, the Customer shall notify Aerolink of such dispute within twelve (12) days of having incurred such charge, providing details of why the invoiced amount is incorrect and, if possible, how much the Customer considers due.

  • Replacements: eSIMs purchased exclusively with Airmoney earned from vouchers can be replaced within 30 days from the date of purchase.

  • Other Reasons: If the refund request is not within the above, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a Customer can apply for must be equal to or less than the total amount they paid.


To request a refund, contact Aerolink's support team via the in-app or web chat. Please be aware that Aerolink’s refund policy above will apply.

Depending on the nature of the issue, Customers will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the Customer considers is due, etc. Customers will have the option to credit back via their original payment method or as Airmoney issued to their account. Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.

End Customers who have purchased Aerolink services through a reseller are not eligible for direct refunds from Aerolink. These users should approach the Aerolink Business Users for refund requests. Aerolink is committed to customer satisfaction but must defer to the policies of our reseller partners for transactions made outside our direct sales channels.

Aerolink Business Users refunds for transactions made directly with Aerolink can be processed through Aerolink Credits or as credit notes. This provides a flexible alternative for managing refunds, allowing customers to apply these credits or notes towards future purchases or services on the Aerolink platform.

7. USE OF DIGITAL CURRENCIES (AIRMONEY & CREDITS)

Airmoney and Credits are digital currencies available to our Customers for the purchase of eSIMs and associated services available on the Aerolink platforms.

7.1. AIRMONEY

Airmoney is a proprietary credit reward system exclusive to Aerolink End Users that grants cashback as Airmoney to the user's Aerolink account.

  • Reward System Levels: The reward system has different levels, based on the purchase amount. Each level provides different cashback amounts as Airmoney. Aerolink may change any feature of Airmoney, including the rewards system levels and how the program is structured.

  • Eligibility: Customers can earn Airmoney as a purchase reward for paid purchases. Customers cannot earn Airmoney if a discount or referral reward is applied to the purchase.

  • Redemption: Customers can pay with Airmoney only for their purchases or combine it with one of the supported payment methods.

  • Validity and Transferability: The transfer of any earned or to be earned Airmoney in a Customer's account is at the sole discretion of Aerolink, and the Customer does not have the inherent right to request such transfers. Aerolink reserves the right to permit or prohibit Airmoney transfers at any time.

Aerolink reserves the right to limit the validity of Airmoney issued as part of this program at any time and for any reason.

7.2. AEROLINK CREDITS

A specific payment method designed for Aerolink Business Users on the Aerolink Partner Platform, enabling the purchase of eSIM, top-ups, and other Aerolink products and services, and acting as a medium for issuing refunds.

  • Usage: Aerolink Credits are intended for use by companies through the Partner Platform, facilitating transactions related to Aerolink's services. These credits are non-refundable and cannot be reclaimed by the Customer.

  • Unused Credits: Unused Aerolink Credits that remain in the Customer's account at the time of the agreement's termination will continue to be recognized as the property of Aerolink. To initiate a refund or discuss potential options regarding unused credits, Customers are required to submit a written request to Aerolink.

  • Credit Limit System: Aerolink Business Users are assigned a credit limit for post-paid transactions, indicating the maximum allowed expenditure for purchasing eSIM and top-up packages. Exceeding this limit without subsequent payment will restrict the ability to make further purchases.

 

 

8. eSIM RECYCLING PROCESS AND ACTIVATION

Aerolink implements an eSIM recycling process to ensure optimal service delivery. Upon eSIM purchase, customers are required to activate the eSIM within a specified time frame, as indicated in the activation guidelines provided during the purchase process. It is the user's responsibility to activate the purchased eSIM within the designated time frame. Failing to activate the eSIM within this period may lead to its expiration, rendering the eSIM unusable.

Once expired, the eSIM cannot be reactivated, and the user will need to initiate a new purchase if they wish to obtain a functioning eSIM. Users are advised to review and adhere to the provided activation guidelines to ensure a seamless eSIM activation process.

 

 

9. PRICES AND PROMOTIONS

Prices refer to the cost at which Aerolink offers its eSIM packages and associated services to Customers. Aerolink may offer promotional prices for its eSIM packages for a limited time. These promotions are subject to specific terms and conditions. The duration of the promotion, eligibility criteria, and any associated conditions will be clearly communicated during the promotional period. After the promotion concludes, regular prices will apply unless otherwise stated.

Aerolink reserves the right to adjust prices based on market conditions, ensuring that we provide quality services at competitive rates.

  • For End Users: Prices listed on our website are specifically applicable to End Users. We encourage End Users to frequently visit our website for the most current information on prices and promotions.

  • For Business Users: Business Users should refer to the designated platforms and products built for them to find pricing information relevant to their specific needs.

 

 

Promotional Program Example - Free Welcome eSIM Program:

  • Eligibility: The Free Welcome eSIM program is available exclusively to End Users who are either first-time users or existing users who have not yet made any transactions using any of the supported payment methods on the Aerolink mobile apps or website.

  • Conditions: End Users who receive a free eSIM under the Free Welcome eSIM program are not eligible to apply referral codes during checkout when redeeming their free eSIM.

 

 

10. USER LOCATION TRACKING

Aerolink may collect and process users' geographical location information, including GPS coordinates, IP address, Wi-Fi access points, and cell tower details, to offer location-based services and enhance user experience. By using Aerolink services, users consent to this tracking.

 

 

11. LOCAL REGULATORY COMPLIANCE

When using Aerolink services in any country, you agree to comply with all applicable local laws and regulations, including but not limited to requirements related to the registration of mobile devices and the use of telecommunications services.

11.1. COLOMBIA

The Customer declares, in the terms required by Colombian Law, that the Customer is the sole responsible user and owner of your mobile equipment; that it has been legally purchased; that the Customer has no knowledge that the equipment has suffered manipulation, alteration, modification and/or remarking of the IMEI; and that the Customer assumes the legal consequences of the eventual manipulation, alteration, modification, or remarking of the IMEI as per applicable regulations.

 

 

12. REPRESENTATIONS AND WARRANTIES

Customer represents and warrants that: (i) Customer is 18 years of age or older or are at least of the legally required age in the jurisdiction in which Customer resides, and are otherwise capable of entering into binding contracts, and (ii) Customer has the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement.

 

 

13. TERMINATION AND SUSPENSION

Either party may terminate these Terms of Service for any or no cause, at any time. Customer may cancel and delete their account at any time by either using the features on the Services to do so (if applicable and available) or by written notice to our support.

 

 

14. LINKS TO THIRD-PARTY WEBSITES

The Services may contain links (such as hyperlinks) to third-party websites. Such links do not constitute endorsement by Aerolink or association with those websites, their content, or their operators.

 

 

15. INTELLECTUAL PROPERTY RIGHTS

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, trademarks, logos, typefaces, and other content (collectively “Proprietary Material”) that users see or read through the Services is owned by Aerolink.

 

 

16. COPYRIGHT COMPLAINTS AND COPYRIGHT AGENT

Aerolink respects the intellectual property of others, and expects users to do the same. If Customer believes, in good faith, that any materials provided on or in connection with the Services infringe upon Customer’s copyright or other intellectual property right, please send the following information to Aerolink’s Copyright Agent at support@getaerolink.com.

 

 

17. CONFIDENTIAL INFORMATION

Customer acknowledges that Confidential Information (as defined below) is a valuable, special and unique asset of Aerolink and agrees that they will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than using the Services in accordance with these Terms of Service.

 

 

18. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

 

 

19. INDEMNIFICATION

Customer hereby agrees to indemnify, defend, and hold harmless Aerolink and its officers, directors, employees, agents, attorneys, insurers, successors, and assigns from and against any and all Liabilities incurred in connection with (i) Customer’s use or inability to use the Services, or (ii) Customer’s breach or violation of this Agreement.

 

 

20. DISPUTE RESOLUTION – ARBITRATION & CLASS ACTION WAIVER

Customer agrees that, in the event any dispute or claim arises out of or relating to Customer’s use of the Services, Customer will contact Aerolink at support@getaerolink.com and Customer and Aerolink will attempt in good faith to negotiate a written resolution of the matter directly.

Questions?

If you have any questions about this policy, please contact us at support@aerolink.com